Return & Exchange
At Colour Surge we understand that sometimes people like to be able to touch and feel products before buying and that's why we introduced the 100% Satisfaction Guarantee. Customer satisfaction is our number one priority. If for any reason you are not 100% satisfied with your purchase, you can return your item (in its original condition) within 14 days of delivery, for a full refund or exchange - no questions asked.
Simply contact us with your intention to return your product so we can provide you with the return delivery address. The buyer pays the return shipping fee, and the product must be returned in the original packaging via a courier company together with a tracking number. Please also allow three to five working days for a refund to be processed as this will allow time for the inspection and re packing of the items returned.
All of our products are checked for quality before they are shipped. In the unlikely event that your product arrives damaged we will happily exchange or refunded in full. To quality for a fault return, simply email us on email@example.com with a description of the fault and a clear photo of the fault. If Colour Surge agrees the fault is valid, we will gladly give you the option of an exchange of the same product or a full refund. Please note that faults must be claimed within 7 days of receiving your products.